Job Title:

Job description:

Ceaton Security Services Ltd was formed in 1991. Their trading ethics and expertise within the security industry gave rise to the company Ceaton is today.

Ceaton provide bespoke solutions to their Clients. They design, install, commission, service and maintain all manner of physical and electronic security systems. Their scope of work falls mainly into four sectors, fire, security, automation and fire doors. All Ceaton’s staff are highly trained, motivated and take pride in the quality of service they provide to their Clients.

They are looking for a Service Coordinator to join their team and support the company’s growth. This is an ideal opportunity to join a company that invests in their staff, providing a supportive and friendly environment to work in.

This role is varied and interesting and a great opportunity for someone looking for a long-term position.

If you are self-motivated, have a can-do attitude, have a good working knowledge of computers and software (in particular Microsoft) and excellent telephone and organisation skills, we would love to hear from you.

The role is office based, working between the Service and Helpdesk Teams.


MAIN DUTIES AND RESPONSIBILITIES

Service Team
• Assisting the Service Manager in scheduling jobs, management, and utilisation of a team of engineers often dealing with last-minute changes and reacting to unforeseen challenges.
• Making appointments with customers for engineers to attend their premises (via email and telephone)
• Review Preventative Maintenance reports once jobs have been attended.
• Dealing with customer queries and enquiries.


Helpdesk Team
• Dealing with customer queries and enquiries via a shared inbox
• Set up new customers & sites.
• Log jobs – callouts, preventative maintenance, and quoted works in Joblogic.
• Log sales enquiries.
• Review job costs and send worksheets to customers.
• Joblogic system updates – ad hoc requests for changes to the system.
• Price callouts & authorise job costs with customers.
• Invoicing – raise invoices.
• Reviewing and spell-checking engineers reports before sending them to customers.


General
• Answering the office phone line
• Taking messages and transferring calls from existing and prospective clients to the relevant individual.
• Making calls to internal staff members and engineers.
• Other ADHOC duties.
• Able to contribute positively to the Company by making suggestions on improving processes.
• Take part in staff meetings as and when required.
• Work flexibly in line with the needs of the business to ensure the safe delivery of our service.
• To be responsible for your own health and safety and the health and safety of others.
• To ensure you follow the company’s policies and processes with regard to equal opportunities and discrimination.
• Undertake any other reasonable duties deemed appropriate by your manager.

ESSENTIAL COMPETENCIES
• Excellent telephone manner
• Experience of using Outlook
• PC and Microsoft literate
• Experience of using CRM systems
• Self-motivated
• Ability to work individually and as part of a team
• Excellent written and verbal skills
• Highly organised
• Can do attitude

DESIRABLE COMPETENCIES
• Ability to manage their own workload
• Experience of working in a similar role
• Industry knowledge
• Ability to work to deadlines